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OCP Instructors Guide for Oracle DBA Certification

Chapter 10 - Ease of Administration

DBA Report Cards and the 360-Degree Review Process

Meetings can be held with the respondents to discuss their reviews. DBA team members participating in the reviews must be prepared to respond to criticism in a professional manner. But just as its title describes, the 360-degree review process also allows support units to provide feedback on their customer support requests and work activities. The 360-degree review process provides important feedback to both support units and their customers. Once again, your customers may not know that some of their expectations are unachievable until you tell them the reasons why.

Corrective Action Reports

Oracle is a challenging database to administer.  As much as we would like to prevent all of our mistakes, we do make them.  A corrective action document provides your customers with the information they need to understand what happened and how you will prevent if from occurring again. The document will help you to not make the same mistake twice and also help to restore your customer’s confidence.

The corrective action report should contain:

  • A detailed description of the error that caused the problem.
     

  • A timeline of the activities that were executed.
     

  • The steps that were take to correct the problem.
     

  • The steps that will be taken to prevent the problem from occurring again.


The above text is an excerpt from:


OCP Instructors Guide for Oracle DBA Certification
A Study Guide to Advanced Oracle Certified Professional Database
Administration Techniques

ISBN 0-9744355-3-8

by Christopher T. Foot
 

http://www.rampant-books.com/book_2003_2_OCP_print.htm


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