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Oracle Tips by Burleson |
OCP Instructors Guide for
Oracle DBA Certification
Chapter 10 - Ease of Administration
DBA Report Cards and the
360-Degree Review Process
Meetings can be held with the respondents to discuss their reviews.
DBA team members participating in the reviews must be prepared to
respond to criticism in a professional manner. But just as its title
describes, the 360-degree review process also allows support units
to provide feedback on their customer support requests and work
activities. The 360-degree review process provides important
feedback to both support units and their customers. Once again, your
customers may not know that some of their expectations are
unachievable until you tell them the reasons why.
Corrective Action
Reports
Oracle is a challenging database to
administer. As much as we would like to prevent all of our
mistakes, we do make them. A corrective action document provides
your customers with the information they need to understand what
happened and how you will prevent if from occurring again. The
document will help you to not make the same mistake twice and also
help to restore your customer’s confidence.
The corrective action report should contain:
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A detailed description of the error that caused
the problem.
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A timeline of the activities that were
executed.
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The steps that were take to correct the
problem.
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The steps that will be taken to prevent the
problem from occurring again.
The above text is
an excerpt from:
OCP Instructors Guide for Oracle DBA Certification
A Study Guide to Advanced Oracle Certified Professional Database
Administration Techniques
ISBN 0-9744355-3-8
by Christopher T. Foot
http://www.rampant-books.com/book_2003_2_OCP_print.htm
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