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OCP Instructors Guide for Oracle DBA Certification

Chapter 10 - Ease of Administration

Proceduralize the Change Request Process

Database administrators usually support different business units with each unit having their own set of procedural requirements. Formalizing and documenting the change request process minimizes the potential for miscommunication between the business units, application development areas and the database administration unit.

The notification lead-time required for the database administration team to perform a requested change should be documented and distributed to business and application development units. This will prevent your team for getting a request to migrate a database from test to production in the morning with a required date for that afternoon. Of course we all know that never happens.

Standardized request documents also help to increase the quality of the change request process. The forms are sent to the database administration unit by the business unit owner of the data to be processed. Any requests not sent or signed off by the data owner should be rejected. Keep copies of all completed work requests for auditing purposes.


The above text is an excerpt from:


OCP Instructors Guide for Oracle DBA Certification
A Study Guide to Advanced Oracle Certified Professional Database
Administration Techniques

ISBN 0-9744355-3-8

by Christopher T. Foot
 

http://www.rampant-books.com/book_2003_2_OCP_print.htm


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